Work from home at our Virtual Contact Center!
In order to be considered for this position you must live in one of the following states: In order to be considered for this position you must live in one of the following states: Alabama, Colorado, Arizona, California, Connecticut, Florida,, Georgia, Illinois, Indianan, Kansas, Kentucky, Missouri, North Carolina, New Jersey, New Mexico, New York, Pennsylvania, South Carolina, Tennessee, Texas, and, Virginia,
Who We Are
At Jackson Hewitt, we are working hard for the hardest working Americans and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nation's second largest tax return company (over 6,000 locations).
Job Description
This is a Seasonal Work from Home Customer Service Associate position. The ideal Seasonal Work from Home agent is internet savvy and has technical aptitude when it comes to online tools and research. You will think outside the box, solve problems, answer questions, and resolve concerns presented by our customers. Our customers contact us primarily by phone and we hope you can help us deliver customer obsessed results. Seasonal employees may remain with Jackson Hewitt has a temporary capacity from 3 weeks to 4 months, depending on business need. Hours for all staff increase substantially during our peak season (January to February). Our Virtual Contact Center hours of operation vary. Schedule flexibility is required and expected. Shifts include days, afternoons, and evenings, typically one or both weekend days, and occasional overtime.
requirements
JOB DESCRIPTION
Work from home at our Virtual Contact Center!
In order to be considered for this position you must live in one of the following states: In order to be considered for this position you must live in one of the following states: Alabama, Colorado, Arizona, California, Connecticut, Florida,, Georgia, Illinois, Indianan, Kansas, Kentucky, Missouri, North Carolina, New Jersey, New Mexico, New York, Pennsylvania, South Carolina, Tennessee, Texas, and, Virginia,
Who We Are
At Jackson Hewitt, we are working hard for the hardest working Americans and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nation's second largest tax return company (over 6,000 locations).
Job Description
This is a Seasonal Work from Home Customer Service Associate position. The ideal Seasonal Work from Home agent is internet savvy and has technical aptitude when it comes to online tools and research. You will think outside the box, solve problems, answer questions, and resolve concerns presented by our customers. Our customers contact us primarily by phone and we hope you can help us deliver customer obsessed results. Seasonal employees may remain with Jackson Hewitt has a temporary capacity from 3 weeks to 4 months, depending on business need. Hours for all staff increase substantially during our peak season (January to February). Our Virtual Contact Center hours of operation vary. Schedule flexibility is required and expected. Shifts include days, afternoons, and evenings, typically one or both weekend days, and occasional overtime.
JH agents have the following skills:
Customer Focus
Ability to empathize with and prioritize customer needs
Uphold company values and respect every customer
Exude patience and ownership with each customer
Ability to resolve conflicts and set appropriate expectations with customers
Communication Skills
Ability to communicate clearly and concisely with both external customers and coworkers
Spanish is preferred but not necessary
Comprehension skills-- ability to clearly understand and respond appropriately to the issues that customers present
Problem Solving Skills
Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
Ability to make appropriate decisions on behalf of the customer quickly and effectively
Desire to continually learn
Solution oriented and self-motivated
Ability to effectively prioritize work time to ensure efficiency
Computer Skills
Familiarity with multiple browsers, multiple tabs and window navigation, and instant messenger tools
Fluency in Windows Operating Systems and Microsoft Outlook
Basic Qualifications:
High School Diploma, GED, or equivalent
Your address must be in one of the states we are currently hiring. Any applicants with home addresses outside of hiring states will not be considered.
A dedicated and distraction free home workspace
Familiar with various operating systems, chat, email and the internet
Ability to participate and complete mandatory training
Ability to work various shifts based on business needs (hours can vary each week)
Equipment Requirements
Computer Requirements:
A home computer with an Intel Pentium IV 1500MHZ processor or greater, or equivalent.
RAM: 2.0 GB or higher.
Screen Resolution: 1024 x 768 or higher.
Internet: 10 mbps download speed or faster from a dependable provider.
OS: we support 32- and 64-bit versions of Windows 7, Windows 8.1, Windows 10; we do not support tablets, Mac OS or Linux for this assignment.
Internet Browser: Internet Explorer 11 (Windows Edge browser is not supported)
To take calls, a USB-connected headset with noise canceling features or a dedicated home phone line.
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